Volunteer Roles

Advice Workers

The role of a CAB adviser is very varied. Here’s some more information on some of the things advisers do in Nairn CAB:

  • Interview clients at the bureau, by phone or in person: listen to the client and let them explain the problem, help them to clarify the issues by exploring the problem and asking questions.
  • Provide information from AdviserNet and other sources
  • Explain the choices the client faces, and what these choices mean
  • Offer practical help to clients by writing letters, making phone calls and helping fill in forms
  • Perform calculations (for example, to assess entitlement to certain kinds of benefits)
  • Refer clients to other agencies if they are better placed to help
  • Record cases: make a record of the client’s details so that further help can be given if a client returns to the bureau
  • Prevent future problems by identifying issues that affect a lot of clients – this is called social policy work

We ask that you are:

  • Able to listen and communicate with clients
  • Willing to undertake the basic training and in-service training to keep you up to date
  • Able to work within the CAB principles-keep confidentiality and give impartial advice
  • Able to work within CAB equal opportunities and anti-racism policies
  • Willing to work as a team member

Administrative Workers

There are many different administrative roles in the CAB, and our admin volunteers fulfil and essential role in ensuring the smooth running of the bureau. Here are just a few of the things you could be involved with:

  • Updating leaflets and local information resources
  • Filing client records
  • Scanning documents and word processing
  • Taking notes and minutes at meetings
  • Updating our social media sites
  • Using databases and spreadsheets