Receptionist Volunteer Opportunity

Receptionist Volunteer Opportunity

29th April 2022

Nairn Citizens Advice Bureau


Role Description

Receptionist Volunteer –  

10:00 – 3:30 Monday to Thursday and 10:00 – 1:00 on Friday working in the office

(Happy to have multiple people sharing the shift if someone is only available for a couple of hours)


Role – You will be the clients first point of contact with the bureau and will make sure they are given a warm and efficient welcome and are aware of what will happen during their visit.

Key Tasks

  • Welcoming clients and anyone they have with them
  • Explaining waiting times and procedures to clients
  • Telling people what the CAB can do in a way that suits them
  • Working within agreed bureau systems and procedures
  • Assisting with administrative tasks
  • Answering the telephone in a professional manner and pass on callers to the appropriate
    person or take a message


Does this sound like you?

  • Committed to the aims and principles of the Scottish CAB Service
  • Organised and systematic
  • Understand the importance of CAB work
  • Have good communication skills
  • Willing to attend training and other meetings
  • The ability to work equally well in a team and unsupervised
  • Good understanding of confidentiality
  • An interest in, knowledge of or willingness to learn about Nairn Citizens Advice and the service it provides within the community


What are the benefits of volunteering?

  • Publicity and Promotion experience
  • References to add to your CV
  • Be part of a team of volunteers and meet new people
  • Helping your community
  • Development of communication skills
  • Increase your confidence and gain new skills.
  • Use your skills and experience to contribute to the success of Nairn Citizens Advice Bureau


Interested? you can email: or phone 01667 456677 or drop into the office and ask to speak to the session supervisor.